FAQ

  • General
    • What are your hours of operation?

      You can place an order on Tireagent.com 24 hours per day, 7 days a week. If you need live assistance with sales or support, you may contact support at 833-847- 3463. Our hours of operation for live support via chat or phone are:


      • Monday – Friday: 9am-6pm EST
      • Saturday: 9am-3pm EST
      • Sunday: Closed
    • Are all the tires that you sell new?

      Yes, all the tires offered on tireagent.com are brand new and have never been used or mounted on a vehicle before.

    • Are all the tires that you sell new?

      Yes, all the tires offered on tireagent.com are brand new and have never been used or mounted on a vehicle before.

    • How old are your tires?

      All of our tires are new and never mounted. Most of our tires are within 1-2 years old, but on occasion depending on the size and price of the tire may be older. We do not sell tires that exceed 4 years old from production date.

    • Can I request DOT codes or a specific year of production for a tire?

      We offer over 1,000,000 tires and work with many warehouse locations nationwide. We are not able to check each tire for the date of production, but we do not sell tires that have DOT dates exceeding 4 years old. If you receive a tire that is older please let us know.

    • Is it safe to make purchases online through your website?

      Yes, it is very safe and secure to order on tireagent.com. Our website is protected by SSL encryption technology, and partnered with Sstripe, a leader in handling secure credit card sales for e-commerce companies.

  • Orders
    • Do I have to give my email address in order to complete my order on your website?

      Yes, an email address is needed to complete an order. A receipt from your order is emailed to you for your personal records. Additionally, in the case that there are any issues, we like to have two methods of contact information.

    • Which credit cards does Tire Agent accept?

      Visa, Mastercard, Amex, Discover, JCB

    • What happens if I want to cancel an order that has been placed?

      If you decide you want to cancel an order after placing it on our website you should contact customer support as soon as possible. The sooner you call after your order, the higher the chance is that the order hasn’t been processed yet and can be cancelled without penalty. If your order has not yet shipped, we will cancel the order and you will receive a full refund credited back to the original method of payment. If an order has already been processed and shipped, you will be responsible for any return shipping costs.

      For more information or to request a return authorization number please email the below information to support@tireagent.com


       
      • Subject Line: Return Order
      • Customer Name:
      • Customer Order #:
      • Returned tire: [example: 265/70r17 Firestone Destination LE2]
      • Number of tires:
    • What happens if I received the wrong tires corresponding to my order?

      In the unlikely event that you received tires that do not match the order placed, please email the below information to support@tireagent.com . We will arrange and pay for the incorrect item to be returned, and will immediately ship out the correct tire.


      • Subject Line: Wrong Tire Shipment
      • Customer Name:
      • Customer Order #:
      • Tire Received By Mistake: [example: 265/70r17 Firestone Destination LE2]
      • Number of tires: